Answers to some of your frequently asked questions
Tomas Cleaning Services
ph: 561-743-2957
Service
Answers to some of your frequently asked questions
A regularly assigned team of trained Home Service Professionals will clean your home. All employees are uniformed and insured. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.
We know we must earn your trust and approval each time we visit your home. That is why Tomas Cleaning Services does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate when you let us know how we can serve you better.
Our normal workdays are Monday through Saturday from 8:00 am to 6:00 pm. While in most cases it is not possible to give a specific time we will arrive, we will make every effort to meet your needs.
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.
We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning,we will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed.
Many homeowners are not aware of their personal liability regarding work related injury and social security taxed for independent home-service workers. No need to worry,Tomas Cleaning Services takes care of all this for you.
No. We bring all the equipment and normal cleaning supplies.
Most of our customers are not home when we clean. Only the Professionals who will be cleaning your home will have access to your home. To insure added security, all house keys are individually coded and cross-referenced. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lockout charge.
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 72-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.
Most customers find it convenient to simply leave a check in the home, made payable to Tomas Cleaning Services. Payment is made on the day of each cleaning visit.
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Tomas Cleaning Services
ph: 561-743-2957
Service